United Kingdom (UK)-Specific Terms and Conditions

Effective Date: 22.11.2024

Welcome to our UK customers! This section outlines the terms and conditions specific to customers based in the United Kingdom. By using our website and services, you agree to these terms, which comply with UK GDPR, the Consumer Rights Act 2015, and other applicable UK laws.

Privacy and Data Protection

We comply with the UK GDPR and the Data Protection Act 2018 to safeguard your personal information.

Information We Collect

We may collect the following categories of personal data:

  • Identifiers: Name, email address, phone number, billing/shipping address, and IP address.

  • Order Information: Products purchased, transaction details, and preferences.

  • Internet Activity: Browsing behavior and interactions with our website.

Use of Personal Data

We use your personal data for:

  1. Processing and fulfilling your orders.

  2. Providing customer support and improving your shopping experience.

  3. Complying with legal obligations (e.g., tax laws).

  4. Sending marketing communications (only with your explicit consent).

Your Rights

Under the UK GDPR, you have the following rights:

  • Right to Access: Obtain a copy of your personal data.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your personal data under certain conditions.

  • Right to Restrict Processing: Limit how your data is used in specific circumstances.

  • Right to Data Portability: Receive your data in a commonly used format.

  • Right to Object: Object to data processing for direct marketing or based on legitimate interests.

To exercise these rights, contact us at info@tcrstore.com.

International Data Transfers

We ensure that personal data transferred outside the UK (e.g., to the EU or US) is safeguarded through:

  • UK GDPR-approved Standard Contractual Clauses (SCCs).

  • Adequacy regulations or similar safeguards.

Consumer Rights

Our products and services comply with the Consumer Rights Act 2015, ensuring your rights as a UK customer are protected.

Your Rights as a Consumer

  • Goods Must Match Description: Items must be as described on our website.

  • Fit for Purpose: Products must be suitable for their intended use.

  • Of Satisfactory Quality: Items must be free from defects and last a reasonable amount of time.

If an item is defective, damaged, or not as described, you may be entitled to:

  1. A repair or replacement.

  2. A refund (if repair or replacement is not possible or reasonable).

How to Make a Claim

To report an issue with your purchase, contact us at info@tcrstore.com with:

  • Your order number.

  • A description of the issue.

  • Proof of purchase.

Payment and Currency

We accept the following payment methods:

  • Major credit cards (Visa, Mastercard, American Express) via Stripe.

  • Apple Pay.

All prices are displayed in EURO. Currency conversion fees may apply based on your bank or payment provider.

Shipping to the UK

We offer reliable shipping to the UK with estimated delivery times depending on your selected shipping method.

Delivery Times

  • Standard: 5–10 business days.

  • Express: 2–5 business days.

Delays may occur due to customs clearance or local postal service schedules.

Customs and Import Duties

Orders shipped to the UK may incur customs duties, VAT, and additional fees, depending on the total value of the purchase. These charges are not included in the item price or shipping fees and must be paid by the customer upon delivery.

Shipping Restrictions

We do not ship to regions where local laws or logistical challenges prohibit delivery.

Returns and Refunds

Our Returns and Refunds Policy applies to all UK customers.

Your Consumer Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receipt for any reason (excluding custom-made or personalized items).

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, you may request:

  • A repair or replacement.

  • A refund if repair or replacement is not possible.

How to Return an Item

To initiate a return, contact us at info@tcrstore.com with:

  • Your order number.

  • A description of the issue (if applicable).

Refunds are processed within 14 days of receiving the returned item or proof of return shipment.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in accordance with UK law.

Updates to These Terms

We may update these terms to reflect changes in UK laws or our business operations. The most recent version will always be available on this page.

Contact Information

For inquiries specific to the UK, please contact us at info@tcrstore.com