Effective Date: 22.11.2024

We value your satisfaction and strive to ensure a seamless shopping experience. Below, you will find detailed information regarding returns, refunds, and related processes.

General Guidelines

• Items must be unused, in their original condition, and include all packaging materials.

• Returns and refunds are managed in partnership with Printful, the primary provider for printing and shipping. Their policies apply to most cases.

• Personalized or custom-made items may not be eligible for returns unless defective.

European Union Customers – Right of Withdrawal

Under EU consumer protection laws, customers in the European Union have the right to withdraw from their purchase within 14 days of receipt without providing a reason. This applies to non-customized products.

How to Exercise Your Right of Withdrawal:

• Notify us of your decision by email at info@tcrstore.com within 14 days of receipt.

• Return the product to the address provided in our response.

• Costs for return shipping are the customer's responsibility.

• A refund will be issued within 14 days of receiving the returned product or proof of return shipment, covering the full product cost and standard shipping fees (if applicable).

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product:

Contact us at info@tcrstore.com within 14 days of delivery.

Provide:

• Proof of purchase (order confirmation).

• Photos of the defect, damage, or error.

Printful will evaluate the issue and process a replacement or refund, as applicable.

Note: In such cases, return shipping costs may be covered by us.

Return Process

To initiate a return:

• Contact us at info@tcrstore.com with your order details and reason for return.

• Follow the instructions provided by our support team.

• Ship the item to the return address specified in our response.

Refund Processing Times:

• Refunds will be processed within 14 days of receiving the returned item or proof of return shipment.

• Refunds are issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made items (unless defective).

• Intimate apparel or items marked as final sale.

Return Addresses by Region

We collaborate with multiple fulfillment centers worldwide. Below are the addresses for returns, organized by region:

Europe

• Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia

• Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain

• United Kingdom: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ

North America

• United States/Mexico: 217 Wrangler Drive, Coppell, Texas, 75019, USA

• Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada

Asia and Pacific

• Australia (Apparel): 40 Tanimbla Street, Kedron, Queensland 4031, Australia

• Australia (Non-Apparel): 338 Albert St, Brunswick VIC 3056, Australia

• Australia (Phone Cases): 6 Axis Crescent, Dandenong South VIC 3175, Australia

• Japan (Apparel): Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101, Japan

• Japan (Non-Apparel): Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, 929-1801, Japan

South America

• Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil

Contact Information

If you have any questions or concerns about our use of cookies, please contact us at info@tcrstore.com