Effective Date: 22.11.2024

Welcome! This section outlines the terms and conditions specific to customers in the Macao Special Administrative Region (SAR). By using our website and services, you agree to these terms, which ensure compliance with Macao’s Personal Data Protection Act (Law No. 8/2005) and relevant consumer protection laws.

Privacy and Data Protection

We comply with the Personal Data Protection Act (Law No. 8/2005) to safeguard your personal information.

Information We Collect

We may collect the following categories of personal information from users in Macao:

• Identifiers: Name, email address, phone number, billing/shipping address, and IP address.

• Order Information: Product purchase history and transaction details.

• Internet Activity: Browsing behavior and interactions with our website.

Use of Personal Information

We use your personal information for:

1. Processing and fulfilling your orders.

2. Providing customer support.

3. Improving your shopping experience.

4. Complying with legal obligations.

International Data Transfers

Your personal information may be transferred outside Macao for processing. We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) for data protection.

• Technical measures like encryption.

Your Rights

Under Macao law, you have the following rights:

• Access: Request access to your personal data.

• Correction: Rectify inaccuracies in your personal data.

• Deletion: Request the deletion of personal data under certain conditions.

• Objection: Object to certain types of data processing.

To exercise these rights, contact us at info@tcrstore.com.

Consumer Protection

Our products and services comply with the consumer protection laws applicable in Macao.

Consumer Rights

If a product is defective, damaged, or not as described, you are entitled to:

1. A repair, replacement, or refund for major issues.

2. Compensation for reasonable losses or damages caused by defective goods.

How to Make a Claim

To report an issue with your purchase, please contact us at info@tcrstore.com with:

• Your order details.

• A description of the issue.

• Proof of purchase (e.g., receipt or order confirmation).

Payment and Currency

We accept payments via:

• Major credit cards (Visa, Mastercard, American Express) through Stripe.

• Apple Pay.

All prices are listed in EURO, and the final charge may vary depending on currency conversion rates and additional fees imposed by your payment provider.

Shipping to Macao

We offer shipping services to Macao with estimated delivery times depending on your selected shipping method.

Delivery Times

• Standard: 10–20 business days.

• Express: 5–10 business days.

Delivery times may vary based on customs clearance and local postal service schedules.

Customs and Import Duties

Orders shipped to Macao may incur customs duties, taxes, and additional fees. These charges are not included in the product price or shipping fees and must be paid by the customer.

Shipping Restrictions

We do not ship to regions where local laws or logistical challenges prohibit delivery.

Returns and Refunds

Our Returns and Refunds Policy applies to all Macao customers.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, you may request:

• A replacement.

• A refund.

• A repair, if applicable.

How to Return a Product

To initiate a return, contact us at info@tcrstore.com with:

• Your order number.

• Photos of the issue (if applicable).

Refunds are processed within 14 days of receiving the returned product.

Governing Law

These terms are governed by the laws of Macao SAR, where applicable, and international trade regulations. Any disputes will be resolved in accordance with Macao laws.

Updates to These Terms

We may update these terms to reflect changes in Macao laws or our business operations. The most recent version will always be available on this page.

Contact Information

For inquiries specific to Macao customers, please contact us at info@tcrstore.com