Korea-Specific Terms and Conditions

Effective Date: 22.11.2024

Welcome to our Korea customers! This section outlines the terms and conditions specific to customers based in South Korea. By using our website and services, you agree to these terms, which comply with South Korea’s Personal Information Protection Act (PIPA) and other applicable laws.

Privacy and Data Protection

We are committed to protecting your personal data in accordance with South Korea’s Personal Information Protection Act (PIPA).

Information We Collect

We may collect the following personal information:

  • Identifiers: Name, contact information, and IP address.

  • Order Information: Products purchased, payment details, and shipping information.

  • Technical Data: Device type, browser type, and activity on our website.

Purpose of Collection and Use

We collect and use your personal information for the following purposes:

  1. To process and deliver your orders.

  2. To improve website functionality and user experience.

  3. To provide customer support.

  4. To comply with legal obligations, including tax reporting and fraud prevention.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined above or as required by law. For example:

  • Transaction data: Retained for 5 years for accounting purposes.

  • Customer inquiries: Retained for 3 years for customer service purposes.

Your Rights

Under PIPA, you have the following rights:

  1. Access: Request access to your personal information.

  2. Correction: Request correction of inaccurate or incomplete information.

  3. Deletion: Request deletion of your personal information under certain conditions.

  4. Withdraw Consent: Revoke your consent for data collection and use.

To exercise your rights, contact us at info@tcrstore.com. We will respond within 10 business days in compliance with South Korean law.

Consumer Protection and Refund Policy

We comply with South Korea’s Electronic Commerce Act and related consumer protection laws.

Cancellation and Refund Policy

  1. Customers in Korea may cancel their order within 7 days of receipt unless:

    • The product has been damaged due to the customer’s actions.

    • The product is customized or made-to-order.

  1. Refunds are processed within 14 days after receiving the returned product or proof of return.

Defective or Incorrect Items

If a product is defective or different from what was ordered, customers may request:

  1. A replacement or repair.

  2. A full refund.

To report an issue or initiate a return, contact us at info@tcrstore.com with:

  • Order number.

  • Description of the issue.

  • Supporting photos (if applicable).

Shipping to Korea

We ship to South Korea with reliable delivery services.

Delivery Times

  • Standard Shipping: 7–14 business days.

  • Express Shipping: 3–7 business days.

Customs and Import Duties

Customers are responsible for customs duties, VAT, and other import-related fees. These are not included in the purchase price or shipping fees.

Payment Methods

We accept the following payment options:

  • Major credit cards (Visa, Mastercard, American Express) via Stripe.

  • Apple Pay.

All prices are displayed in EURO. Currency conversion fees may apply depending on your bank or payment provider.

Governing Law and Dispute Resolution

These terms are governed by the laws of South Korea. Any disputes will be resolved in accordance with South Korean laws and in the courts of South Korea.

Updates to These Terms

We may update these terms to reflect changes in South Korean laws or our business operations. Updates will be posted on this page with the effective date.

Contact Information

For inquiries specific to South Korea, please contact us at info@tcrstore.com