Australia-Specific Terms and Conditions

Effective Date: 22.11.2024

Welcome! This section outlines the terms and conditions specific to Australian customers. By using our website and services, you agree to these terms, which ensure compliance with Australian laws, including the Privacy Act 1988 and the Australian Consumer Law (ACL).

Privacy and Data Protection

We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs) to safeguard your personal information.

Information We Collect

We may collect the following categories of personal information from Australian users:

  • Identifiers: Name, email address, phone number, and billing/shipping address.

  • Order Information: Product purchase history and transaction details.

  • Internet Activity: IP address, browsing behavior, and interactions with our website.

Use of Personal Information

We use your personal information for:

  1. Processing and fulfilling your orders.

  2. Responding to your inquiries and providing customer support.

  3. Improving your shopping experience through personalization.

  4. Complying with legal and regulatory requirements.

Data Transfers

Your personal data may be transferred outside of Australia for processing (e.g., to the United States or Europe) in compliance with applicable laws. We ensure data protection through safeguards such as:

  • Standard Contractual Clauses (SCCs).

  • Adequate security measures, including encryption.

Your Rights Under the Privacy Act

As an Australian resident, you have the right to:

  • Access: Request access to your personal data.

  • Correction: Correct inaccuracies in your personal information.

  • Complaint: Lodge a complaint if you believe your privacy has been breached.

To exercise your rights, contact us at info@tcrstore.com.

Australian Consumer Law (ACL)

Under the Australian Consumer Law, you are entitled to certain guarantees regarding the goods and services we provide.

Consumer Guarantees

Our products come with guarantees that cannot be excluded under Australian law. If a product is defective or does not meet its intended purpose, you are entitled to:

  • A repair, replacement, or refund for major issues.

  • Compensation for reasonable losses or damages.

For minor issues, we may choose to repair or replace the product.

How to Make a Claim

If you believe your product does not meet the guarantees:

  1. Contact us at info@tcrstore.com with your order details and description of the issue.

  2. Provide proof of purchase (e.g., receipt or confirmation email).

We will assess your claim and respond within a reasonable timeframe.

Payment Methods

We accept the following payment methods:

  • Major credit cards (Visa, Mastercard, American Express) via Stripe.

  • Apple Pay.

All prices are listed in EURO and may be subject to currency conversion fees by your payment provider.

Shipping to Australia

We offer standard and express shipping options to most regions in Australia.

Delivery Times

  • Standard: 10–20 business days.

  • Express: 5–10 business days.

Delivery times may vary depending on location and customs processing.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order. The total cost will be displayed at checkout.

Customs and Duties

International orders shipped to Australia may be subject to Goods and Services Tax (GST), customs duties, and other fees. These charges are not included in the product price or shipping fees and are the responsibility of the customer.

Returns and Refunds

Our Returns and Refunds Policy complies with both international standards and the Australian Consumer Law.

Defective or Damaged Products

If you receive a defective or damaged product, you are entitled to a refund, replacement, or repair under the ACL.

Change of Mind

While we do not generally offer refunds for change of mind, we may accept returns at our discretion, provided the item is unused and in its original packaging.

Governing Law

These terms are governed by the laws of Australia. Any disputes will be resolved in accordance with Australian legislation.

Updates to These Terms

We reserve the right to update these terms to reflect changes in Australian laws or business practices. The latest version will always be available on this page with the effective date clearly stated.

Contact Information

If you have any questions about your rights under Australian law or wish to make a claim, please contact us at info@tcrstore.com